Eligible items are able to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this time frame.
Return shipping fee is the buyer's responsibility.
Product must be in original packaging, unused, and in new condition.
Returns must be sent to:
PO Box 337. Worcester MA,01613
Returns from two separate orders may not be combined into a single package.
Original shipping fee (when applicable) will not be refunded when a return is made.
The product refund will be made after CULTURIZZE receives the product at its warehouse. It can take up to 20 days to see in the statement.
Oversized Product - Oversized item returns may include an additional handling and restocking fee and some may not be able to be returned outside of the contiguous United States. Fees will vary and are notated on the item’s product detail page.
To begin your return or exchange, fill out the form below. We will send you a response by email in 24hours.
Be sure to have your order number and e-mail associated with the order on the email. If you don’t know your order number, you can locate it on the order confirmation that was emailed to you.
Please note: We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return.
Items marked final sale are not returnable or eligible for exchange and are indicated as so when shopping, at checkout and in the return portal.
Damages, Shortages, or Quality Issues:
If you have any issues with your order, such as a damage, shortage or quality issue and are within the 30 day window from the shipment date, please send an email to firstname.lastname@example.org with a picture of the issue if applicable and a brief explanation of the issue.
Orders shipped internationally are not eligible for return.